ONLINE CUSTOMER CHARTER
AXA Philippines is committed to giving customers what they need by providing them financial solutions suited to their specific situations. We are unwavering in our commitment to be available, reliable and attentive to our customers.
Furthermore, we are committed to:
- Provide our clients with clear and complete information to give them an in-depth understanding of our insurance products;
- Continuously take measures to keep transactions on this site safe and secure against malicious online entities;
- Ensure our customers’ information remains private, to be used by AXA to communicate with them based on agreed terms and conditions;
- Provide professional customer service and prompt response to inquiries and complaints
ACCESS AND USE
Access to the Site is free. Costs of access to and use of the telecommunication network are to be paid by you, the Internet user, in accordance with the terms stipulated by your service provider and telecom operator.
AXA grants you a limited license to access the Site and use the services in accordance with these Terms and Conditions, as well as the instructions and guidelines posted on the Site. AXA reserves the rights to terminate your license to use the Site and services at any time and for any reason, or in the future, charge for commercial usage.
AXA assumes no liability for the interpretation and/or use of the information contained on this Website.
Unauthorized use of this Site and systems including but not limited to spamming, spam related activities, or disassemble, decompile, copy, modify or reverse engineer any of the software therein, or allow anyone else to do so, unauthorized entry into AXA Philippine's systems, misuse of passwords, or misuse of any information posted on a Site is strictly prohibited.
You agree not to collect, use or harvest any personally identifiable information from this Site. You also agree not to copy any text, image, code or other content from this Site without AXA’s explicit permission for it.
HYPERTEXT LINKS
The creation of hypertext links to the Site is subject to the explicit prior approval of the sites administrator. AXA may not, under any circumstances, be held responsible for the hypertext links made to other Sites from this Site. Bear in mind that delays, omissions or inaccuracies are likely to occur because of the electronic transmission system.
LINKS
The Site may contain links to sites controlled or offered by third parties and not by AXA. AXA shall not be liable for any information, materials, products or services posted or offered at any of these third-party sites linked to this site. By participating in any promotion sponsored, endorsed or administered by third parties, you agree to a complete release of AXA from any claims or liabilities.
INTELLECTUAL PROPERTY
This Site must be seen as an inseparable whole. Complete or partial reproduction or representation of the pages, the data and any other element constituting the Site, by any process and on any support, is prohibited and constitutes, without the publisher's permission, an infringement of copyright.
The brand names and/or logos featured on the site are owned or acquired under license contract by AXA.
TECHNICAL INFORMATION
Bear in mind that the confidentiality of correspondence is not guaranteed outside the computer network of AXA. It is up to each user in particular to take all appropriate steps to protect his own data and/or software against contamination by any viruses circulating on the Internet/web.
COOKIES
Users of the Site are informed that when they access this Site, information may be temporarily stored in memory or on their hard disk, which is known as “cookies”, in order to optimise and customise navigation on the Site. It is possible for any user to configure the preferences of his browser to refuse cookies. In this case, certain functions of the Site may not be accessible.
ABSENCE OF GUARANTEE
AXA endeavors to keep this Site up to date. However, AXA does NOT guarantee the accuracy, adequacy, correctness, completeness or quality of any information or material presented on this Site and expressly disclaims any liability for errors or omissions in the information or material. AXA does not provide any warranty of any kind, implied, expressed or statutory including but not limited to warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus.
LIMITATION OF LIABILITY
AXA, as well as any of its directors, officers, employees and/or representatives, shall in no case be held responsible for any direct or indirect damage, loss, or injury, serious or otherwise, resulting from a visit to or use of this Site or linked sites, or the use of or reliance on any information or material of the Site, or the inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, or associated with the Site or visit to the Site or linked sites, including without limitation special, incidental or consequential damages, losses or expenses.
SEVERABILITY
Should any provision of these Terms and Conditions be or subsequently become invalid, illegal or unenforceable, these Terms and Conditions shall be deemed amended to delete therefrom the provision adjudicated invalid, illegal or unenforceable and the validity of the remaining provisions of these Terms and Conditions shall not be affected thereby. However, to the extent possible, any provision adjudicated invalid, illegal or unenforceable shall be replaced with a provision which most closely provides the intended result of the deleted provision.
CHANGES
AXA reserves the right to add to, modify or remove any of the provisions at any time.