Smart Traveller policies bought before March 11, 2020 will cover claims on Trip Cancellation/Postponement related to the COVID19 pandemic. For more info on Smart Traveller coverage in relation to COVID19, please click here For assistance, please contact AXA Customer Care through (02)8581-5292 or see other options here.
Loading Content...

Frequently Asked Questions

Our commitment is to put the CUSTOMER FIRST in everything that we do.

For your reference, click here to view our turnaround times (TAT) for various life insurance and general insurance policy transactions.

We have prepared the following Frequently Asked Questions (FAQs) to answer your most common policy inquiries. Click on any of the following categories related to your inquiry.

MyAXA
Policy Application
Premium Payment
Claims
SAM powered by e-FUSE
e-Policy