AXA Philippines is committed to maintaining the privacy of data obtained in the course of its business. Concurrent to this compliance is our acknowledgement that the data subjects whose personal information and sensitive personal information (collectively referred to as personal data), we collect and process are handled incorporating the minimum standards defined by the Republic Act No. 10173 (“Data Privacy Act of 2012” or “DPA”), its own internal Privacy Rules and AXA Group standards based on the European Union’s General Data Protection Regulations (EU GDPR) via the Binding Corporate Rules.

As a client who provides personal data to AXA Philippines, you authorize and consent to the collection, use, processing, and transfer of personal data information according to valid and legitimate purposes. Further, you authorize sharing of said personal data to regulatory bodies or government agencies to allow AXA Philippines to meet its obligations under applicable laws, regulations, including contractual obligations. We may further collect or disclose necessary Information from our subsidiaries and affiliates or other agencies as allowed by the law.

AXA Philippines also commits to maintaining the integrity, availability and confidentiality of your personal data against any incidents or breaches while ensuring the protection of the fundamental right of privacy. This commitment applies to all its employees, directors, and distributors of AXA Philippines. Processing of personal data will only be done when client has given his/her consent prior to the collection of their personal data or as soon as practicable and reasonable. AXA Philippines will protect the privacy of your personal data through implementation of organizational, technical, and security measures against the unauthorized or unlawful use, loss, alteration, destruction, sharing, or access to the Information which are transmitted, stored, or otherwise processed. Under no circumstance will AXA Philippines allow selling of personal data.

Any transfer or sharing, or outsourced processing of your Information will be carried out in compliance with the local law through an Agreement.

All information provided in this site shall be deemed and shall remain the property of AXA Philippines. AXA Philippines shall be free to use for any purpose, any idea, concepts, know-how or techniques contained in the provided information, subject to the provisions on privacy detailed herein. AXA Philippines shall be subject to obligations of confidentiality regarding the provided information except when required to be disclosed specifically by Philippine laws.

By posting any content, you are granting permission to AXA Philippines and others to access and use it in connection with any service and otherwise in connection with our business. In connection with your posted contents, you agree that you will not: (1) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material; (2) publish falsehoods or misrepresentations that could damage AXA Philippines or any third party; (3) submit URLs or contents that are unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive and encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (4) offer or provide services whose subject matter is pornographic.

Likewise, reference to political activities, political party meetings, demonstrations, fliers or petitions, as well as the propagation of political symbols is prohibited. Furthermore, posted contents that insult, belittle, or in other negative ways affect other users are also prohibited. If you violate any of these restrictions, AXA Philippines is authorized to deny or delete your posted content and/or cancel your right to use the site and/or services, without prior notice. AXA Philippines may do so in its sole discretion without any obligation to investigate. You will be liable to AXA Philippines for all direct and indirect damages for any violation of the above-mentioned restrictions. You agree to indemnify AXA Philippines from all claims by third party resulting from your violation of the above restrictions.

AXA Philippines is committed to the protection of the personal data of our clients. As you use our services and share information with us, we want to be clear on how we are using your information and the ways in which we protect your privacy. However, AXA Philippines shall not be subject to any obligations of confidentiality regarding submitted information except as specifically agreed to by AXA Philippines directly to the customer or as required by Philippine law. Please do take time to get to know our privacy policy and if you have questions, contact us at Customer.Service@axa.com.ph

The personal data communicated by the user to AXA Philippines thru the AXA Philippines sites or microsites, by way of forms or questionnaires placed online, is necessary for the processing of these forms and questionnaires. When you share personal data with us, we use the personal data we collect to provide, maintain, protect and improve and develop our services, and to protect AXA Philippines and our users. The personal data we collect will be processed by the various concerned departments of AXA Philippines and may be processed on a server located outside the country where you live. We will ask for your consent before using personal data for a purpose other than those that are set out herein.

The types of Personal Data we collect vary depending on your transaction with us. These generally consist of the following information, and images or documents containing:

1. Personal information, such as but not limited to full name, postal address, e-mail address, mobile number, emergency contact details, and other personal contact numbers;
2. Sensitive personal information, such as birth date, age, nationality, marital status, gender, health /medical details, education, government issued identification document, police reports and other government issued reports;
3. Financial details, such as proof of bank account, credit card, and debit card information.
4. Vehicle details, such as Official Receipt (OR), Certificate of Registration (CR), vehicle make / model; and
5. Other images / documents related or necessary to process your insurance application and insurance claims.

We collect your Personal Data, without limiting the generality of the purpose, to facilitate your insurance transaction and to:

• Confirm your identity;
• Create your account;
• Conduct financial analysis needs;
• Determine your eligibility and suitability to our products and services;
• Communicate relevant advisories;
• Process your insurance application and insurance claims;
• Release of insurance benefits;
• Avail emergency services and alerts;
• Abide by any safety, security, public service or legal requirements and processes, as may be necessary; and
• Process information for statistical, analytical, research purposes, and underwriting purposes.

We collect your Personal Data to the extent necessary to comply with the requirements of the law and legal processes, such as but not limited to a legal and regulatory obligations to the Insurance Commission ( IC) and the Anti Money Laundering Council (AMLC).

When required by our Privacy Notice and the law, and before we use or process your Personal Data for any other purpose, we will ask for your consent.

We do not share personal data with entities and/or individuals outside of AXA Philippines but subject to the provisions applicable to the Philippine law, personal data may be:

1. Made available to any of AXA Philippines affiliated companies and/or any individual and/or entities associated with AXA Philippines. In this regard, you consent the transfer of your data outside of the Philippines;
2. Supplied with your consent to persons you have authorized in writing;
3. Disclosed to any government or appropriate regulatory authorities; and/or
4. Shared with entities and/or individuals outside of AXA Philippines or any of its affiliates. We have good-faith in the processing and/or disclosure of the information necessary to comply with laws or regulations or for the purpose of AXA Philippines’ legitimate interest.

The user has the right to reasonable access, modification, correction and removal of data collected in this site, under the conditions stipulated by the Philippine data privacy laws and regulations, unless we have to keep that information for legitimate business or legal purposes.

When updating your personal data, we may ask you to verify your identity before we can act on your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system), risk the privacy of others or would be extremely impractical. We can also provide information access and correction for free, except when it would require a disproportionate effort. Our aim is to maintain our services in a manner that protects information from accidental or malicious destruction. Upon deletion of your information from our services, we may not immediately delete residual copies from our active servers and backup systems.

As a data subject, you are entitled to exercise the following minimum rights to AXA Philippines and any third party engaged by AXA Philippines for sub-processing of your Information, if applicable

1. Client has a right to be informed whether personal data pertaining to him shall be, are being, or have been processed, including the existence of automated decision-making and profiling. Client must be notified and furnished with the Information provided by law before the entry of his or her personal data into the processing system of AXA Philippines or at the next practical opportunity.
2. Client has a right to object to the processing of his Information, automated processing, or profiling. He must be notified and given an opportunity to withhold consent in case of changes to the personal data, unless required under the law or as a legal obligation. Client may also object to receiving telemarketing communications or information from the company. In case of the exercise of this right, AXA Philippines shall no longer process the data unless it is one of the circumstances indicated by law.
3. Client has the right to reasonable access to, upon demand, on the following Information: Contents of the Information that are processed; sources from which the personal data were obtained; names and addresses of recipients of the personal data, manner by which such data were processed; reasons for the disclosure of the personal data to recipients, if any; information on any automated processes where data will or is likely to be made as sole basis for any decision that significantly affects or will affect the client; date when personal data concerning client were last accessed and modified; and AXA Philippines’ identity and address.
4. The client has the right to dispute the inaccuracy or error in the personal data and have AXA Philippines correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable. If the personal data has been corrected, AXA Philippines shall ensure the accessibility of both the new and the retracted information and the simultaneous receipt of the new and the retracted information by the intended recipients thereof: Provided, That recipients or third parties who have previously received such processed personal data shall be informed of its inaccuracy and its rectification, upon reasonable request of the client.
5. The client has the right to suspend, withdraw or order the blocking, removal or destruction of his or her personal data from AXA Philippines’ filing system upon the conditions declared by law.
6. Client has the right to be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data, taking into account any violation of his or her rights and freedoms as data subject.
7. Where his or her personal data is processed by electronic means and in a structured and commonly used format, the client has the right to obtain from AXA Philippines and in a structured or commonly used format, a copy of such data in an electronic or structured format that is commonly used and allows for further use by client and in accordance with the provisions of law.

AXA Philippines ensures personal data is not kept longer than is necessary for the fulfillment of the purpose for which the data is or is to be used.

Personal data shall be retained by AXA Philippines for as long as the same is required to meet its obligations and comply with applicable legal requirements, or other standards set out by a governing body. The personal data shall be retained only for as long as necessary and within a definite period until it is destroyed, disposed, or anonymized, unless the same cannot be allowed by any written or express authority.

The Company applies strict measures to safeguard the confidentiality of personal data. We limit access to your personal data to people working for us on a business need to know basis who shall ensure that your personal data are protected against unauthorized or accidental access, processing, erasure, loss or use.

We store information under a secure site with SHA 256 encryption. Personal data to and from the Company is encrypted through the Secure Socket Layer (SSL) protocol.

We use online data collection tools to evaluate the effectiveness of our websites, improve functionality and enhance security. Like many organizations, we gather data such as IP address, how visitors explore our websites, information about a new or a repeat visit, pages the visitor explored, length of the visit and geographical location or similar details. All such information is collected in an aggregate form and is used to improve our websites' functionality and performance, so we can create a better experience for our visitors.

We collect this information through the use of cookies and electronic images known as web beacons. A cookie is a small piece of information that a website sends to your computer where it is stored in your hard drive. The next time you visit our website, we may use the information stored on your cookie to make your visit easier. A cookie does not tell us your identity unless you have chosen to provide it to us. Cookies cannot access other information or files from your computer.

There are two types of cookies - session cookies sometimes called “transient” cookie and permanent or persistent cookies. Session cookies are erased when you leave the website or close your internet browser. A permanent cookie remains on your computer even when you close your browser. A permanent cookie can only be read by the website that created it. AXA Philippines does not use permanent cookies.

The information collected by the cookie or the web beacon is not used in connection with any other information that could identify you personally, except only for functionalities in our website that entail encoding of your personal information in order to avail of our services such as requests for quotations or appointments. The information we collect here is used only to inform you of our products and services available from AXA Philippines’ trusted partners, affiliates, and subsidiaries and is kept only for a reasonable period of time in accordance with our retention policy.

We may share the site visit information obtained using cookies, web beacons and other similar online tracking tools with Google Analytics or other similar tools to analyze online activity on our websites.

AXA Philippines values the trust and relations with our clients, hence we will ensure to address all personal data breaches in relation to data subjects whose Personal data are held, processed, retained or shared by AXA Philippines. The standards for breach management implemented by AXA Philippines are guided by the local law and regulation, in coordination with AXA Group. If you have information or have reason to believe that your Information was unlawfully obtained, shared, disclosed, or used for unauthorized purposes, you may contact the Data Privacy Officer of AXA Philippines.

AXA Philippines’ DPO ensures that the company meets its requirements and obligations under the applicable data privacy laws, rules, and regulations. All privacy related concerns or incidents must be communicated directly to the DPO.

Contact information: AXA Philippines Data Privacy Protection Officer

Address: 34/F GT Tower International 6813 Ayala Avenue corner H.V. Dela Costa Street, Makati City, Philippines 1200

Contact Number: +632 8 885-0101 local 6218 or 3825

Email Address:

• dpo@axa.com.ph for life insurance policies
• dpo-gi@axa.com.ph for general insurance policies

Disclaimer  Whistleblowing

When you file a whistleblowing report, You (as whistleblower) are informed that You should only transmit personal data necessary for the proper conduct of the investigation. You can exercise the rights provided for by Republic Act No. 10173 (“Philippine Data Privacy Act of 2012” or “DPA) as detailed on this Privacy Notice. You have the right to raise any concerns about how Your personal data is being processed with a competent supervisory authority. In the Philippines, the data protection authority is the National Privacy Commission or “NPC” with office located at 5th Floor Delegation Building, PICC Complex, Roxas Blvd, Pasay, Metro Manila. 

You may access AXA's Binding Corporate Rules here to know more about how AXA Philippines protects data of data subject from the European Union (EU) or European Economic Area (EEA).

You may access the Data Privacy Declaration by clicking this link.