Frequently Asked Questions (FAQs) about the discontinuation of CEB Piso Protect

Q: What will happen to my existing CEB Piso Protect policy?

A: Existing coverage from CEB Piso Protect policies will remain in effect and will be serviced until your policy’s expiry date.

Q: What if I want to continue my coverage?

We apologize but your policy coverage cannot be renewed as the product will no longer be available. You can check out other AXA products on our website, www.axa.com.ph, or call our Customer Care hotline at (02) 8 5815-292, or send an email to customer.service@axa.com.ph.

Q: What will I do in case of a claim?
A: For claims filing and assistance, please send an email to mpos.claims@axa.com.ph or visit our countryside branches within 30 days upon occurrence of a covered accident.

Q: When will all CEB Piso Protect policies be fully closed or expired?

A: The product will be closed to new businesses, effective, January 1, 2024. Furthermore, the AXA-CEB Piso Protect webpage will no longer be accessible.

Q: How do I know when my policy will expire?

A: For more details on your policy’s expiry date, please don’t hesitate to get in touch with your AXA Financial Partner. We are also available for immediate assistance via Live Chat at https://www.axa.com.ph/contact-us.

Q: Where can I find and know more about other AXA insurance products available to me?

A: Please visit the AXA Philippines website at www.axa.com.ph or talk to our financial partners today.