New PRN for general insurance policyholders FAQs

New Payment Reference Number (PRN) for general insurance policyholders

Frequently asked questions

1.       What is a Payment Reference Number or PRN?
The PRN is a unique reference number associated to a given general insurance (GI) policy (Smart Traveller, Comprehensive Car Insurance, Home Security, etc.). The PRN, alongside the policy number, may be used for premium payment transactions through bills payment facilities.

2.       How do I use my new PRN?
PRN is required for payments made to AXA-Charter Ping An through the bills payment facility (over the counter, online and mobile) of PSBank and Metrobank effective April 13, 2021. The PRN should be indicated on the payment slip when paying over the counter or as reference number when paying through PSBank’s and Metrobank’s online or mobile banking.

3.       What are the benefits of using my new PRN?
a.       Convenience - You now only need to track one payment reference number per policy for all future renewals or endorsement transactions.
b.       Faster transaction processing - Using the new PRN will allow AXA to better track your transactions and provide quick updates on issuance of your policy and official receipt.

4.       Where will I get a new PRN for my general insurance policy/ies?
You will receive your PRN through the following:
(1) Via email or
(2) Through your AXA financial partner whenever you initiate any policy-related transaction with AXA-Charter Ping An requiring premium payment.

5.       Can I use my new PRN when paying through other AXA-Charter Ping An Insurance payment partners?
For now, the new PRN can be used in PSBank’s and Metrobank’s bills payment facilities only.  Watch out for future announcements as we roll out the new PRN with our other payment partners.

6.       What should I do in case I forget my new PRN?
Please don’t hesitate to get in touch with your AXA Financial Partner. We are also available for immediate assistance via Live Chat at https://www.axa.com.ph/contact-us.

7.       What should I do if I run into any payment issue even when using the correct PRN?
Please describe the issue (including the time it was encountered) to your Financial Partner or to our customer service representative via Live Chat at https://www.axa.com.ph/contact-us so we can properly diagnose the issue and provide you with the next steps.

8.       Can I still use my policy number when paying if I do not have a new PRN yet?
Yes, you can still use your policy number.